10.20.2026

Lead people. Strengthen programs. Make a meaningful difference.

Shift is seeking an experienced residential services leader to oversee day-to-day operations across two specialized youth residential treatment programs in BC. In collaboration with The Maples Adolescent Treatment Centre in Coquitlam, our five-bed treatment home supports youth aged 12–18 through trauma-informed care, cultural connection, outdoor experiences, and meaningful community engagement.

As Residential Programs Manager, you will provide operational leadership, mentor and support frontline staff, coordinate program delivery, and help maintain safe, consistent, high-quality care. You will serve as a key leadership partner to the Regional Manager and assume delegated regional responsibilities during their absence, ensuring continuity of operations and effective decision-making.

This role is suited to a leader who understands the complexities of residential youth care, builds strong teams, and can balance operational accountability with compassion for the young people and staff they support.

About Shift

Shift is a specialized care agency founded in 2011. Our team manages complex care facilities for adults and youth in some of Canada’s most remote locations. With a focus on helping people discover their greatness, we blend cultural and on-the-land opportunities with experiential learning and trauma-informed care to create meaningful outcomes for those we support.

About the Role

Reporting directly to the Regional Manager, you will support two satellite residential treatment programs and help ensure that daily operations, staff leadership, documentation, and programming consistently meet organizational, clinical, regulatory, and licensing expectations. When the Regional Manager is away, you will assume delegated leadership responsibilities, providing guidance to staff, addressing operational matters, and maintaining continuity across the programs.

Key Responsibilities

Program Leadership and Operations

  • Partner with the Regional Manager in the day-to-day operations and administration of the residential treatment programs.
  • Provide leadership, coaching, supervision, and mentorship to frontline staff.
  • Ensure documentation, reporting, and program records meet organizational, regulatory, and licensing requirements.
  • Monitor daily operations to ensure policies, procedures, and treatment protocols are consistently followed.

Youth Care and Program Coordination

  • Assist with client intakes and case coordination.
  • Support crisis intervention and de-escalation efforts.
  • Support coordination of therapeutic, recreational, cultural, and land-based programming that supports client treatment goals.
  • Ensure appointments, transportation, and daily client obligations are coordinated and completed.
  • Engage with youth as a mentor, advocate, and positive role model.

Regional Leadership and Collaboration

  • Build and maintain meaningful relationships with community partners, cultural organizations, and service providers.
  • Monitor daily program documentation, incident reporting, payroll, and scheduling.
  • Communicate regularly with the Regional Manager, Head Office, The Maples, families, and external partners regarding client care and program operations.
  • Assume leadership responsibilities and act on behalf of the Regional Manager when delegated or during periods of absence.
  • Participate in occasional on call as designate for Regional Manager. On call duties are primarily conducted remotely via phone and email.
  • Ability to travel occasionally to other programs.

What You Bring

  • Strong leadership, coaching, and staff supervision skills.
  • Effective communication and relationship-building skills.
  • Experience in crisis intervention, conflict resolution, and case management.
  • Ability to prioritize competing demands while maintaining a calm, solution-focused approach.
  • Strong technical and professional writing skills.
  • High level of professionalism, integrity, and ethical decision-making.
  • Ability to work independently while contributing positively to a collaborative leadership team.

 Qualifications

  • Diploma or Degree in Child and Youth Care, Human Services, Social Work, Psychology, or a related discipline.
  • Minimum three years of leadership or supervisory experience in a residential, treatment, or human services setting.
  • Experience delivering trauma-informed, culturally safe, and strengths-based programming.
  • Valid un-restricted Class 5 Driver’s Licence with a clean driver’s abstract.
  • Current Intermediate First Aid and CPR level C certification
  • NVCI,MANDT Mental Health First Aid, ASIST, WHMIS, Food Safe, and related certifications are considered assets.
  • Successful completion of a Criminal Record Check, Vulnerable Sector Check, and BC Ministry screening.
  • While this role is non-unionized, experience working with employees represented by collective bargaining agreements is considered an asset.
  • Valid Social Insurance Number and ability to work in Canada.

 What Shift Offers

  • A meaningful leadership opportunity within specialized youth residential treatment.
  • The opportunity to contribute to two programs and broaden your operational leadership experience.
  • Close collaboration with the Regional Manager and a network of clinical and community partners.
  • A comprehensive health and benefits plan.
  • The opportunity to support trauma-informed, culturally responsive, and land-based programming that makes a difference in the lives of youth.

Work Location and Schedule

This position is based in Coldstream, BC, and requires reliable on-site attendance.

The role is primarily structured around regular weekday business hours. Occasional travel to other programs may be required.

 

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